Privacy Policy

Last updated: 24 July 2025

1. Introduction

Pompom Prints Ltd (trading as Pikso) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and email address
• Shipping address (for physical orders)
• Payment information (processed securely through Stripe)
• Photos you upload for printing

Automatically Collected Information

When you use our service, we may automatically collect:

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and updates
• Provide customer support
• Improve our services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Including payment processors (Stripe), email services (Resend), and shipping partners
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information. Your photos are stored securely on our servers, and payment information is processed through PCI-compliant payment processors.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Cookies

We use essential cookies to maintain your session and shopping cart. You can control cookies through your browser settings, but disabling them may affect functionality.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

9. International Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Order information is retained for 7 years for accounting purposes.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.